Privacy

Who holds your data

Lumea Eterna (self-employed) is the controller. Lumea Eterna, Daugavlīči, Pilskalnes pagasts, Augšdaugavas novads, LV-5447, Latvia. Email info@lumeaeterna.com.

What we collect

When you order: name, email, phone, delivery address, what you bought, and the order number. Stripe handles the payment.

When you subscribe: your email, and the language of the shop when you signed up.

When you write to us: name, email, and your message.

The cart and wishlist stay in your browser. We do not see them until you check out.

Why

To fulfil your order (the contract). To send the letter you asked for (consent). To answer you. To keep accounts as the tax rules require. To notice ourselves of a new order (Telegram, used only for that).

We do not sell your data. We do not send marketing to people who have not asked.

Who else sees it

Stripe (payments). Titan / GoDaddy (email). Telegram (order alert to the studio). FormSubmit (the contact form). Each is used only to run the shop.

How long

Orders are kept as long as bookkeeping law requires, usually five years. Newsletter addresses until you ask to leave. Contact messages until the matter is closed.

Your rights

You may ask what we hold, ask us to correct it, or ask us to delete it where the law allows. Write to info@lumeaeterna.com. You may also complain to the Data State Inspectorate (DVI) in Latvia: https://www.dvi.gov.lv.